If you have extra questions about this answer, please click "Comment". If the answer is helpful, please click "Accept Answer" and kindly upvote it. Should I get any additional information, I'll keep you posted. You can select the "Show as Conversations" on the View tab of the ribbon so that messages will automatically arrange by conversations. Meanwhile, for the user who is currently affected by the issue in your environment, it's suggested to manually add the square brackets as you mentioned above, or press Ctrl+Shift+F to bring up the Advanced Find dialogue box. I've attempted to search a lot but so far haven't seen it documented anywhere, so I've just tried sumbitting the issue via Help > Troubleshoot: The Advanced Find dialogue box prompted after clicking Find related > Messages in this Conversation, and the related items can be found as expected:īased on these test results, I am assuming it could be an issue only affecting certain build of clients. Then I tested in Outlook for Microsoft 365(Version 2102, Build 13801.21050) and noticed that the behavior is a little different. Right click a message, choose Find related > Messages in this Conversation, no results returned until I manaully add the square brackets in the search box: I tried checking it in my Outlook for Microsoft 365(Version 2110, Build 14527.20234) and got the same results as yours : It may look very odd question but we have one user on Windows Server 2019 RDS terminal session server (Exchange 2019 CU 10 + latest Outlook 365) who for some reason got broken function of Find related -> messages in this Conversation.Ĭould you help collect the detailed build number of the Outlook client? (File > Office Account > About Outlook.)
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